Your personal data is a trust. We explain precisely what we collect, how it is used and how we protect it — without convoluted language.
Reach our support team via 24/7 live chat for any privacy-related inquiries.
link joy is an online casino platform operating under a valid licence, providing digital entertainment services to players in Malaysia. We understand that trust is the foundation of the relationship between a platform and its players — and personal data protection is a major part of that trust.
This Privacy Policy explains in detail how link joy collects, stores, processes, and protects your personal information when you use our website and services. It also explains your rights as a data owner and how you can exercise them.
This document applies to all users accessing our platform via web browser or mobile app — including unregistered visitors, registered players and VIP members. By registering or continuing to use the services of link joy, you agree to the terms set out in this Privacy Policy.
Our Core Principles: link joy never sells, rents, or trades players' personal data to any third party for marketing purposes. Your data belongs to you — we only use it to operate and improve the services you use.
This policy is written in English to ensure all Malaysian players clearly understand their rights and responsibilities. Should any conflict arise between a translated version and the original, the original English version shall prevail.
We collect data necessary to operate the platform securely and comply with legal requirements. Below are the categories of data we collect and their respective purposes:
| Data Category | Example Information | Collection Methods | Status |
|---|---|---|---|
| Identity | Full name, date of birth, IC/passport number | Registration / KYC | Mandatory |
| Contact | Email address, phone number | Account Registration | Mandatory |
| Financial | Bank details, transaction records, payment methods | Deposit / Withdrawal | Mandatory |
| Technical | IP address, device type, web browser, OS | Automatic upon access | Automatic |
| Usage | Game history, betting habits, preferences | Activity on the platform | Automatic |
| Communications | Live chat records, support emails, feedback | Support Interactions | Options |
For the KYC (Know Your Customer) verification process, we may request copies of official identification documents such as your national ID or passport, proof of address such as a recent utility bill, and proof of payment method. These documents are submitted through encrypted channels and stored securely.
Important: link joy will never ask for your account password via email, live chat, or phone. If you receive such a request, please report it to our security team immediately.
Every use of your personal data has a clear legal basis and a legitimate purpose. link joy uses your data for the following purposes:
Consent Basis: For marketing communications, we only send you messages if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time via your account dashboard.
link joy does not sell or disclose your personal data to third parties for their own commercial purposes. However, we share data in the following limited situations to enable the platform to operate safely and in compliance with the law:
All third parties who receive your data are bound by data processing agreements requiring them to protect your information to the same or higher standards that we uphold. They are not permitted to use your data for any purpose beyond what has been specified.
Data security is an ongoing investment for link joy. We implement multiple layers of technical and organisational protection to keep your personal data secure at all times:
In the Event of a Data Breach: In the event of a data breach affecting your rights or freedoms, link joy will notify you within 72 hours of becoming aware of it, in line with international best practices for data breach notification.
Platform link joy uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies in your browser, please refer to your browser's documentation.
No Cross-Site Tracking: link joy does not use cross-site tracking technologies to monitor your activity outside our platform. Our cookies operate exclusively within the linkjoy.pro domain.
As a player link joy, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights at no additional charge:
Request a copy of all personal data we hold about you in a readable format.
Request corrections to inaccurate or incomplete data without undue delay.
Request deletion of your data when it is no longer needed, subject to legal obligations.
Request restrictions on the processing of your data in certain situations while a dispute is being resolved.
Receive your data in a structured, machine-readable format that can be transferred to another platform.
Object to the processing of your data for direct marketing or the platform's legitimate interests at any time.
To exercise any of the above rights, contact our privacy team by email at [email protected] by stating the right you wish to exercise and your identity verification details. We will respond within 30 business days.
link joy only retains your personal data for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are our general data retention guidelines:
When the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you personally.
link joy reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We are committed to notifying you of any material changes.
When significant changes occur, we will:
Continued use of the platform after a change takes effect constitutes your acceptance of the updated policy. If you do not agree with the proposed changes, you have the right to close your account before they take effect.
Regular Review: We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Refer to the "Last Updated" date to confirm the current version in effect.
For any enquiries, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact our team through the following channels:
If you believe your data has been processed in violation of applicable privacy laws and we are unable to resolve your complaint satisfactorily, you have the right to lodge a complaint with the relevant data protection authority.
Six layers of protection operating 24 hours a day to safeguard the privacy and security of your personal data.
Every bit of data moving between your device and our servers is protected by bank-grade encryption — the same technology used by leading financial institutions worldwide to safeguard billions in transactions every day.
Our KYC verification process ensures only legitimate individuals can register and use an account. This protects you from identity theft and keeps the platform free from irresponsible elements.
Our AI system monitors activity patterns in real time to detect any suspicious access attempts or unusual account behaviour — and responds automatically before any harm occurs.
Internal staff only have access to data that is strictly necessary for their role. All access is logged and periodically audited by an independent security team to ensure no misuse occurs.
Your data is automatically backed up to multiple geographically separate data centres. Even in the event of a technical failure at one location, your data remains safe and fully recoverable with no loss of information.
Independent, certified cybersecurity firms conduct penetration testing and comprehensive audits at least twice a year. Audit results are shared with the licensing authority as part of our compliance obligations.
Link joy recognises and respects all your privacy rights. Here is how you can easily exercise them.
Important to Remember: Some data cannot be deleted due to legal requirements — including financial transaction records (retained for 7 years) and KYC documents (retained for 5 years after account closure). These are binding legal obligations, not discretionary choices.
More than just a gaming platform — link joy is an online entertainment platform that puts the safety and privacy of Malaysia players first. With bank-grade encryption, 24/7 monitoring, and a transparent privacy policy, you can play with complete peace of mind.